FAQs

Welcome to our FAQs page! Here, you'll find answers to some of the most common questions about our products, services, and policies. If you don’t find the information you need, feel free to contact us, and we’ll be happy to assist you!

1. What products do you sell?

We specialize in high-quality yoga equipment, including:

  • Yoga mats

  • Yoga blocks

  • Yoga straps

  • Bolsters and blankets

  • Other yoga accessories

Each product is designed to enhance your practice, whether you're a beginner or an experienced yogi.

2. Do you ship internationally?

Currently, we only ship within the United States. We do not offer international shipping at this time.

3. How long will it take for my order to arrive?

We offer free standard shipping within the USA, and your order will typically arrive within 3–7 business days after it has been processed. Orders are processed within 2 business days of receiving your order confirmation.

4. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to track your order through the carrier’s website (USPS, UPS, or FedEx).

5. What payment methods do you accept?

We accept payments via:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

Payment is processed at the time of checkout.

6. Can I cancel or change my order?

Once your order is placed, it is processed quickly. If you need to cancel or modify your order, please contact us as soon as possible at contact@kedio.shop. If your order hasn’t been shipped yet, we’ll do our best to accommodate your request.

7. What is your return and refund policy?

We offer a 30-day return policy on all products. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange, provided the item is unused and in its original packaging. For more details, please refer to our Return and Refund Policy.

8. How can I contact customer support?

If you need assistance, you can reach our customer support team by:

Our business hours are Monday through Friday, 9:00 AM to 5:00 PM EST.

9. Do you offer gift cards?

Currently, we do not offer gift cards. We will notify our customers if this option becomes available in the future.

10. Are your products eco-friendly?

Yes! We strive to offer products that are both high-quality and environmentally responsible. Many of our products are made from sustainable, eco-friendly materials, so you can feel good about your purchase while also helping the planet.

11. Do you offer discounts or promotions?

Yes, we occasionally offer special promotions and discounts. To stay updated on our latest sales and offers, sign up for our newsletter or follow us on Instagram and Facebook.

12. My product is damaged or defective. What should I do?

If you receive a damaged or defective product, please contact us immediately at contact@kedio.shop with your order number and a description of the issue. We will provide you with a full refund or exchange.

13. Can I change the shipping address after placing my order?

If you need to update your shipping address, please contact us as soon as possible. If the order has not yet been processed or shipped, we will be happy to make the change for you.

14. What if I can't find the answer to my question?

If you can’t find the answer to your question here, please don’t hesitate to reach out to us at contact@kedio.shop, and we’ll be happy to assist you.